FAQs

US SHIPPING

Items ordered and paid for will ship after 48-72 hrs., unless otherwise noted in description of product. We do not ship out orders on Friday/Saturday/Sunday. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped. During warmer months it is highly recommended that your product is delivered to a location indoors. Due to the product being just like "butter" hot temperatures will cause it to melt.​ We are not responsible for your product melting in transit.

INTERNATIONAL SHIPPING

International Shipping is NOT available at this time.

PROBLEMS OR CONCERNS?

If you have any problems with your order (not received, not what you were expecting, etc.) Please contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example, settling & clumping).

Damages: If you receive a damaged item, contact us immediately at info@brooklynbodybutter.com . We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

 

REFUNDS & EXCHANGES

Due to the nature of our products, we cannot accept returns/exchanges.​ We do not issue refunds if you are not satisfied with the scent.

We will offer a replacement or a shop credit for certain circumstances, only if reported within 24hrs of receiving your product. Please send an email to info@brooklynbodybutter.com with any concerns about your purchase so we can work something out. 

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.