Items ordered and paid for will ship within 7-14 business days unless otherwise noted in description of product. All orders are shipped UPS Ground! Please be mindful that UPS are experiencing delays that are beyond the control of Brooklyn Body Butter resulting in receiving your package 2-5 business days after your tracking information has been sent.
- Brooklyn Body Butter is not responsible for stolen packages.
- Orders that are returned to sender because of incorrect address will result in the customer paying the reshipping fee or a store credit less the value of shipping.
- During warmer months it is highly recommended that your product is delivered to a location indoors. Due to the product being just like "butter" hot temperatures will cause it to melt. We are not responsible for your product melting in transit.
International Shipping is NOT available at this time.
PROBLEMS OR CONCERNS?
If you have any problems with your order (not received, not what you were expecting, etc.) Please contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example, settling & clumping).
Damages: If you receive a damaged item, contact us immediately at firstname.lastname@example.org . We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
REFUNDS & EXCHANGES
Due to the nature of our products, we cannot accept returns/exchanges. We do not issue refunds if you are not satisfied with the scent.
We will offer a replacement or a shop credit for certain circumstances, only if reported within 24hrs of receiving your product. Please send an email to email@example.com with any concerns about your purchase so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.